Join Our Team and Unearth History's Treasures

We are looking for a warm, curious, outgoing person who genuinely loves history and loves talking to people. This is a people-focused role centered on building meaningful relationships with our customers and the broader history community while helping us better understand the people we serve.

This is not primarily a social media posting or content-creation role. The heart of the position is talking with people, listening to them, learning from them, developing relationships, and turning those conversations into useful customer insights, stronger community connections, and new opportunities for the business.

What You’ll Do

• Call and interview customers to understand what they love, what we could improve, and what they would like from us in the future.
• Build relationships with longtime customers and enthusiastic fans.
• Organize and moderate customer focus groups.
• Participate naturally in relevant history forums, Facebook groups, online communities, and discussions.
• Identify interesting conversations and trends within the history community.
• Host or participate in occasional Facebook Lives, Zoom discussions, virtual events, or customer conversations.
• Reach out to former customers to gather feedback and reconnect.
• Turn customer conversations into useful insights for our marketing, product, and leadership teams.
• Identify enthusiastic customers who could become advocates or ambassadors.
• Conduct light outbound calling and relationship-based sales.
• Reach out to potential corporate gifting customers, organizations, museums, historical societies, educators, and other prospective partners.
• Experiment with creative ways to build a stronger community around History By Mail and our products.

Who We’re Looking For

More than anything, we want someone who is comfortable picking up the phone, calling someone they have never met, and having a genuinely enjoyable conversation with them.

Relevant backgrounds might include:

• History, English, or social studies teaching
• Library work
• Museum education or docent work
• Historical society work or volunteering
• Community organizing
• Customer relations
• Sales
• Lifelong involvement or interest in history

You do not need to fit one of these backgrounds. Personality and communication ability matter more than having the perfect résumé.

The ideal candidate is:

• Genuinely interested in history and lifelong learning.
• Warm, personable, articulate, and naturally curious.
• An excellent conversationalist and listener.
• Good at asking thoughtful follow-up questions.
• Extremely comfortable speaking with people by phone and video.
• Comfortable starting conversations with people they do not know.
• Comfortable with light sales and outreach without sounding like a salesperson.
• Able to make people feel heard and appreciated.
• Organized enough to document conversations and identify recurring themes.
• Comfortable using basic technology such as email, Zoom, Facebook, and spreadsheets.
• Self-directed and willing to proactively find people to talk to and opportunities to pursue.

Nice to have: Experience with formal customer research or voice-of-customer work, such as designing and conducting surveys, moderating focus groups, conducting structured interviews, measuring customer sentiment, or synthesizing qualitative and quantitative feedback into actionable insights.

Schedule

This is a flexible, part-time role, initially around 10–15 hours per week.

Because much of the work involves conversations with customers and organizations in the United States, applicants should generally have some availability during U.S. daytime hours.

If you are the kind of person who can easily spend 30 minutes talking with someone about Abraham Lincoln, World War II, an old family letter, or an unexpected historical discovery and genuinely enjoy the conversation, we’d love to hear from you.

To apply, please send your CV and any relevant supporting materials to admin@historybymail.com. Use the position title followed by your name in the subject line, for example: “Part-Time Community & Customer Engagement Manager - John Doe.”

• Develop engaging and informative content for our website, marketing materials, and social media channels.
• Craft compelling narratives that bring historical letters and documents to life.
• Collaborate with the team to align content with our brand's historical voice and tone.
• Implement SEO strategies to optimize content for search engines.

Qualifications:

• Bachelor's degree or equivalent in journalism, writing, history, or a related field, providing a strong foundation for historical research and content creation.
• Genuine passion and deep working knowledge of American history, enabling you to create immersive content that brings the past to life.
• Strong attention to detail, ensuring historical accuracy in all your work.
• Proven ability to meet tight deadlines while delivering high-quality, engaging, and accurate copy.
• Ability to write clean, captivating content that resonates with diverse readers.
• Skill in distilling complex historical events into accessible explanations for a wide audience.

If this resonates with you, apply now to be part of History By Mail's journey in revealing history's untold stories.

Please send your CV and other supporting documents, such as sample work or written articles, to admin@historybymail.com. In the subject line, mention the position you're applying for, followed by your name (e.g. "Copywriter - John Doe").